Line C · Run
Support
Products stay legible only if they are looked after. Our support keeps software current, fixes faults and records every change so the history stays readable.
What support covers
- Fault fixing
- Investigation, fix, test and a note on the cause.
- Updates
- Framework, library and operating-system updates applied on a schedule.
- Improvements
- Small enhancements prioritised with you.
- Health checks
- Certificates, backups, error logs and security advisories reviewed.
Raising a good request
- What were you trying to do?
- What happened instead?
- Where — which page, screen, device or browser?
- When — the approximate time helps us find log entries.
Please never send passwords or your customers' personal data in a request.
Support request form
Hours
Requests are read Monday to Friday, 09:00–18:00 UK time. Response arrangements are agreed in writing in each support plan.